Parent / Guardian Guide

This guide walks you through the workflows you will use on the Henapp Educare platform. Each section explains a task with clear, step-by-step instructions. Use the screenshot space beside each section to paste your own captures (Windows + Shift + S), or ask your IT lead to add them.

1. First-time login

Your school administrator gives you a login URL plus your email/username and a temporary password. The login URL is your school portal address with /login at the end.

Step by step

• Open the login URL in your browser — Chrome, Edge, or any modern browser.
• Type your email address (or your school-assigned username) in the first box.
• Type your password in the second box. Passwords are case-sensitive.
• Tick “Remember me” only on a device you alone use. Leave it unticked on shared or family devices.
• Click “Sign In”.

First thing to do: change your password

• Click your name in the top-right corner of the screen.
• Choose “Profile” (or “My Profile”) from the dropdown menu.
• Find the “Change Password” section.
• Type your current temporary password, then your new password twice.
• Click “Update Password”.

If you forget your password

• Click “Forgot password?” on the login page. If your school has set up email, a reset link is sent to you.
• Or ask your school administrator to reset it — they can set a temporary password for you from the admin panel.

2. Your parent dashboard

After login you see your dashboard. If you have more than one child at the school, choose which child to view using the selector at the top.

• Selected child summary — name, class, photo.
• Attendance this term.
• Outstanding fees.
• Upcoming homework due dates.
• Recent communications and the next calendar event.

Switching between children

With multiple children at the school, use the child selector to switch. Each child has independent grades, attendance, and fees.

3. Your child’s profile

• Sidebar → My Children → pick the child.
• The tabs are Profile, Attendance, Grades, Homework, Fees, Behaviour, and Reports.

4. Grades and report cards

• Sidebar → My Children → [child] → Grades.
• Pick a term to see scores per subject.
• When report cards are published a “View Report Card” button appears — it opens the PDF.

5. Attendance

• Sidebar → My Children → [child] → Attendance.
• A calendar view, colour-coded by status.
• Click an absent day to see the reason the teacher recorded.

6. Paying school fees

6.1 See what is owed

• Sidebar → School Fees → Outstanding.
• Each open invoice shows the total, what is paid, and the balance.
• Click an invoice for the line-by-line breakdown.

6.2 Pay online (if enabled)

• Open the invoice → “Pay Online”.
• Choose Mobile Money (MTN, Telecel, AirtelTigo), card, or bank transfer.
• Mobile Money usually completes in under a minute. You get an SMS confirmation and the invoice shows “Paid”.

6.3 Pay in person

You can still pay cash at the school office. The bursar records it and the invoice is marked paid — you still get the SMS and a downloadable receipt.

7. Payment history

• Sidebar → School Fees → History.
• See the date, amount, method, and reference of every payment.
• Click a row to view or re-download the receipt PDF.

8. Homework, e-learning and progress

• Sidebar → My Children → [child] → Homework — see pending, submitted, and graded items, with teacher feedback.
• The E-Learning pages show your child’s progress through their video lessons and quizzes.

9. Communicating with the school

• Use the in-app messaging to reach a teacher of your child’s class.
• The school sends automated SMS for absence alerts, fee reminders, payment confirmations, and important announcements.
• Keep your email address correct in your profile to receive longer notices such as PTA invitations.

10. School calendar and news

• Sidebar → Calendar — term dates, exams, holidays, and PTA meetings.
• Sidebar → Announcements — messages addressed to parents.
• The public website blog — sports results, achievements, and photo highlights.

11. Applying for another child’s admission

• Go to the school’s public website → Admissions → Apply Now.
• Fill in the new child’s details and use your existing parent email so the application links to your account.
• Submit — the school office reviews and contacts you. Once accepted, the new child appears in your child selector.

12. Updating your profile

• Top-right corner → your name → Profile.
• Keep your phone number and email current — this is how the school reaches you in an emergency.
• Change your password from the same page and save.

13. Quick reference card

14. Common questions

I have not received the SMS alerts

Check that the phone number in your Profile is correct and includes the country code (e.g. +233…). If it is correct, ask the school office to send a test message to your number.

I have two children but see only one

The second child may not be linked to your account yet. Tell the school office — they will link the child to your existing email so you do not need a second login.

My online payment failed but money left my account

Contact the school bursar with the date, time, amount, your mobile money number or card last 4 digits, and the failed reference. They can trace it and complete or refund the payment.

How do I get my child’s report card PDF?

My Children → [child] → Reports → click the term’s report → Download PDF.

15. Switching languages (English / French)

The platform supports more than one language. Your school chooses which languages are enabled — usually English and French.

• Look at the header bar at the top of the screen for a small language toggle (e.g. “EN” / “FR”).
• Click the language code you want. The page reloads in that language.
• Your choice is remembered for the rest of your session.